26/07/2023Comments are off for this post.

Bigger and better – How AI is changing our design possibilities

There’s no doubt that the most important element of Unlimited B2B is well-thought-out, creative output. For many years, we’ve developed and refined processes to produce the best results, while celebrating the distinctly human trait of creativity.

However, with the accelerated rise of AI, it’s time for this process to change. Now, new tools and approaches are becoming available all the time. And while they certainly won’t replace human creativity any time soon, they can certainly be beneficial in delivering better results, faster than ever before.

One tool we’ve been getting familiar with recently is Runway. This AI-powered creativity tool is helping to streamline many elements, so our designers have more time to make refinements and perfect their work. It’s already gained significant acclaim for its role in the creation of Everything Everywhere All at Once and, frankly, if it’s good enough for an Oscar Best Picture, it’s good enough for us too.
So, what are we using it for?

Time saving

Instant green screens, rapid image adjustment, even quick custom animations from static imagery. Runway is helping our creative team to build a solid base for assets so much faster. Using Runway almost feels like using a custom piece of flatpack furniture. You have your basis; you just need to put it together and make it as great as possible. You don’t have to carve all the pieces out yourself. That saves us time, money and genuinely leads to better overall results.


Creating a range of interesting and varied concepts is one of our favourite things to do. With Runway, we can create more outrageous, exciting, visually different and challenging concept imagery than ever before. And we can do it in half the time.

Whether creating visuals from text, converting imagery to a different art style, or making simple refinements, Runway allows us to create concepts that capture imagination in a fraction of the time. And while these creations might not be refined enough for a finished product, they get the message across to clients quickly and efficiently, while also enabling new possibilities for our design team.

Pushing boundaries

Some design techniques simply aren’t possible within constrained budgets, or limited time. That was true, but it’s now being challenged by AI tools like Runway. Now, previously cost-prohibitive techniques are becoming available for some of our clients, while the upper limits of what’s possible are also on the move. That’s simply down to the time-saving nature of Runway, combined with the features that encourage our designers to think differently. You can try different art styles and mediums in a fraction of the time it’d otherwise take to develop alternatives. That gives us more options, and our clients better results.


When you’re working hard, it can be easy to forget that the core of good creativity is often having some fun. Runway has proven to be a great way for our designers to cut loose and try something a bit strange. For instance, they could use it to imagine Kermit the Frog in renaissance paintings, or turn their colleagues into claymation creations, all from their desks, without days of extreme effort. That’s entertaining, it develops new skills and helps with creative thinking. We enjoy the results, and so do they.

What’s next?

It feels like we’re on the cusp of something very exciting with AI. It’s enabling new possibilities and evolving at an incredible rate. To be at the cutting-edge of creative design, you need to embrace that and make the most of it. Which is why we’ll continue to do exactly that. I can’t wait to see what the future has in store.

17/07/2023Comments are off for this post.

Humans vs. Robots: 5 key takeaways from the Unlimited B2B AI content event

An overwhelming show of hands closed out our AI event. Host Martin Veitch had asked the room of assembled B2B marketers to raise them if they had started to introduce generative AI tools at work. When he asked the opposite - if anyone was planning on steering clear - all hands remained in laps.

Clearly, AI is more than just a news story. Unlike the Metaverse, tech’s last big ‘disruptor’, AI is actually in use, now, by real people doing real work. Its adoption is only going to accelerate, but brands aren’t uniformly confident about how to proceed.

As more AI tools are launched, and campaigns like WWF’s AI-generated Future of Nature make headlines, B2B brands are left wondering what they should be doing, what they need to know, and what pitfalls they need to avoid.

Unlimited B2B hosted an event to discuss just that. Our panel was composed of UNLIMITED’s technical director Tom Wilks, the antagonist speaking on behalf of the robots, while neuroscientist Dr Cristina de Balanzo from the Human Understanding Lab argued for the ongoing benefits of the human touch. They were joined by Susi O’Neill from Kaspersky, and Cristina Tudorascu from Canon Europe, in a panel moderated by acclaimed tech journalist Martin Veitch.

The fast-paced discussion lasted for an hour and a half, and generated lively interactions from the gathered B2B professionals. For those who couldn’t make it, or those who want to reminisce, here are five of the key takeaways:

Brands Have Started Experimenting  

Along with contributions from several attendees on the floor - who are already using SEO-driven content for websites, and adopting tools like Copilot for Microsoft Office 365 - we heard from panellists about the progress they’ve made so far in implementing AI tools.

“When it comes to content creation at Canon Europe, we have already started to incorporate AI technology as part of our content journey,” said Cristina Tudorascu. She spoke about how the company has introduced both a translation AI tool, and a voice-to-text generator to capture insights from SMEs in the business.

Neither, she pointed out, are perfect. “The system is still struggling with some elements that are quite important for us - like people’s names, product names - and there is a little bit of difficulty around different accents.”

These initial struggles aren’t putting them off from expanding their AI toolkit, though.“We understand that this is only a little bit of AI technology that we’re currently using, but this is the first step - and we’re looking forward to understanding even more, and making these tools work for us even better.”

The Compliance Question is Looming

One term in particular seemed to haunt the discussion: compliance. Never mind what AI can do - how useful is it? What can brands actually, legally, use it for? How does copyright work? What do lawsuits like those being waged by Getty Images against Stability AI, and Sarah Silverman against OpenAI mean for the use of AI in branded materials? Is there any such thing as brand safety with generation AI?

“Technology is moving much faster than regulation,” said Susi O’Neill. “It’s a totally grey area.”

Brands have to balance the potential risk against the possible reward. She went on to add that, “right now, if you’re using generative AI, even if you’re taking those images and manipulating them, changing them, you don’t own the copyright on that. So it’s about where you are on your journey.”

And this ‘risk versus reward’ debate looks very different for businesses of different sizes - especially given the limitations of AI creativity. “I don’t want to feed out a content mine of a trillion different formulaic pieces of information that have already been covered. For me, generative AI isn’t going to generate anything new that’s worthy of an award.”

“If you need to scale, and you don’t have very much legal risk - say you’re a start-up, or you work with very niche audiences - maybe it’s fine to go ahead. But if you’re a big corporate, you’re taking on a lot of legal risks. Now is maybe not the right time.”

Collaboration is Key

Good news for creatives - most attendees were in agreement that while AI is likely to be useful for undertaking menial tasks (like transcribing event recordings, for example), it can’t generate truly creative ideas. At least - not yet.

What it does have is “66 billion different data points, able to be retrieved within seconds.” Tom Wilks pointed out how AI “can democratise access to technology. You don’t have to figure out the best way to search any more, you type the question however you want it - and you’ll still get the information back.”

Finding the right question, or prompt, is likely to become an incredibly valuable skill, and one developed entirely in response to the rise of AI tools: prompt engineering. Dr Cristina de Balanzo spoke about the importance of human insight to this role, and explained how “the power of context will massively influence decision-making.” The context within which a question is asked is vital to getting the correct answer. This, she explained, is something AI tools - which function “more like a two-and-a-half year old” - don’t have.

What they can do, however, is provide a starting point. Susi O’Neill explained, “If you’re a business and you can’t hire the best talent, say you don’t have the best budgets, can you use prompt engineering to get to certain styles with the right kind of training? Yes - but you still need that human edge. You still need those senior writers and creatives to twist things and say ‘that word isn’t quite right’, or ‘that doesn’t sit well in the advert’, ‘that works in one language, but in another is not quite edgy enough’.”

“It’s about using the tools that are out there when we have gaps in resourcing or can’t hire the best people to get us a bit further along.” If that thought still fills you with dread - you’re not alone. Our resistance to fully embracing AI isn’t particularly unexpected, according to Dr Cristina de Balanzo. “Human beings are very resistant to change, because it’s physiologically painful - but if machines can do the jobs that we don’t want to do, they can make life better,” she explained.

Beware the ‘Brain Drain’

Working together with AI to check its work and build on its foundations seemed a popular approach amongst attendees, who largely agreed that AI could be put to good use in creating first-draft content, or providing a starting point for a human to then adapt, edit and improve.

But Susi O’Neill warned that, if we allow AI to take the position of entry-level creatives, the industry could soon find itself with a lot of high-level workers and nobody rising up to replace them.

She explained, “You need junior writers to learn from the seniors, and be able to build up their craft. When I see some of the first passes of ChatGPT, it reminds me of the junior writers I’ve worked with. It’s no worse - but it’s also no better. We still need people to come into our industries who are going to learn crafts and learn how to improve. But potentially, some of those roles are the ones which may be made redundant.”

AI is Only Young

Given the vast impact AI has already had on the market, you might be forgiven for forgetting that it’s still a young technology. Every day, new tools are released, and those that exist become smarter and smarter.

According to Tom Wilks, we haven’t even started to touch on the full range of AI’s capabilities. Soon, he said, AI will even learn to mimic human creativity - which he was confident will happen “probably quicker than most people expect it to. In some creative mediums, we’re already pretty close to being there.”

“The scale and the scope of what we are on the cusp of being able to achieve is unlike anything we’ve been able to see before,” he said. “We have to be open to the point that we may not be the top intelligence on the planet in some of these areas for much longer.”

One thing that all of the experts could agree on was the fact that AI is here to stay - and it’s us humans who’ll have to adapt to deal with it. But whether that’s by creating and implementing robust data protection and copyright policies, or via the creation of entirely new roles (such as prompt engineering), the road to embracing AI will be far from smooth and straightforward.

And it’s only just begun. Martin kicked off our session by reminding attendees that ChatGPT has only been live since November 2022. In just shy of eight months, it has already upended the way many B2B brands think about content creation.

What developments could the next eight months see?

To derive the most value from an AI-powered future, B2B brands must establish clear guidelines for when, and how, to use AI tools - and when to revert back to the human element.

Watch out for our event recording, coming soon!

04/07/2023Comments are off for this post.

Say hello to Unlimited B2B

As you know, we live for ideas that move people. It’s what makes us tick, and what we’re best at. But in order to continue to do that effectively, we need to keep moving forward too.

The world of B2B is changing in exciting ways. Audience expectations are growing and what’s required for a truly successful campaign is evolving too. In order to succeed, a strong, integrated message is everything.

That’s why we’re excited to say we’re joining forces with the brilliant comms minds of Nelson Bostock to form Unlimited B2B – a new home for full-funnel, integrated B2B experiences, based on a shared love for Human Understanding, Storytelling and Content Experience.

So, what does this mean for you? Well, it means that, alongside the marketing, strategic and creative minds of TMW Business, you now also have access to the PR and communications expertise of Nelson Bostock. That’s around 100 people ready to bring your brand story to life across editorial, social media, print and anything else, so you can get your B2B buyers to buy.

In short, by combining our talents, we’re able to provide a more connected experience for you and your brand. And that, in turn, will lead to better results.

But this isn’t the end of TMW Business. We’ll continue to exist as we are, with the people you know still available to speak when you need us. It’s just that, now, we have a few extra friends.

If you’d like to learn more about Unlimited B2B, you can do so here.

Say hello to our new colleagues at Nelson Bostock here.

16/06/2023Comments are off for this post.

Sustainability and credibility – How to avoid greenwashing pitfalls

The role of sustainability within marketing has changed dramatically over the last few years. Whereas it was once a subject that was nice to talk about, it’s now a key concern that businesses have to show they’re working towards. Failure to do so could cost them customers.

So, the rush is on for every business to prove their environmental credentials to customers. Personally, I think this is a good thing. I’m keen to do what I can to reduce my carbon footprint. I think about what I buy, I want to put solar panels on my roof. And I know I’m far from the only person who feels like this. In fact, 40% of UK consumers now choose products based on the environmental or ethical credentials of the brand, while 59% have consciously reduced the number of things they purchase.[1]

However, keeping up with this change in consumer demand is not without risk. Brands need to tackle their sustainability marketing in the right way, or risk the dreaded reputation for greenwashing. If you’d like a refresher on what greenwashing is, be sure to read our previous blog. If you’re up to speed, you might be wondering how businesses can market their sustainability measures in a credible manner? Here are three simple tips that can help form the basis of green marketing campaigns.

Go big or pipe down

There are two main approaches businesses can take to improve their environmental reputation. The first is to offset carbon emissions and participate in worthy causes across the globe. The second is a more active approach, transitioning to cleaner energy generation, more sustainable packaging, reduced waste and so on.

While the first approach is undoubtedly a good thing to do, in the climate of sustainability marketing, it’s more likely to muster a ‘so what?’. Why? Because it’s probably close to the bare minimum expected. By all means, do what you can, but don’t expect customers to come flocking based on your carbon offsetting.

However, the more active approach of investing in cleaner delivery methods, promoting responsible packaging, reducing plastic use or any other sustainability measure is quite the different story. Not only are people actively looking for more sustainable alternatives to products, 41% of them are willing to spend more on a sustainable choice.

If you take this approach, you should absolutely shout about it. Customers want to hear it.

Practice what you preach

If you set high standards for yourself, and use your marketing to highlight your good work, it’s important to maintain those standards. Any deviation or drop could be devastating to your public perception. You only need look at the impact of negative press on Brewdog recently. As well as a BBC documentary into negative workplace culture, a campaign calling out human rights in Qatar was dubbed hypocritical, while a loss of B Corp status overshadowed all the good environmental work the company is doing.

What can we learn from this? In a world where perceptions matter, you need to ensure you’re clean, ethical and responsible. If you can’t back up your claims, don’t make them in the first place. It’s that simple.

Be brutally honest

Let’s not pretend that eliminating all the negative impacts of what a company does (or sells) is easy. It’s time-consuming and it requires an enormous amount of thought and research if it’s to be achieved in the most effective, ethical manner. The benefits are massive, as people love brands that clearly put effort into their sustainability programmes. But nobody’s perfect.

So, maybe it’s best to acknowledge your limitations. Things can, and will, slip through the net occasionally. Facing up to that fault, admitting it, then taking steps to handle it will always go down well, rather than denying or covering up. Tony’s Chocolonely is a prime example of this approach. With the central pillar of the brand resting on the idea of ending slavery in chocolate production, it’s important they do everything they can to help. However, while there are taking major steps to stamp out slavery in their chocolate production, that’s not a cut and dry thing to do, and they acknowledge that.

We have never found an instance of modern slavery in our supply chain, however, we do not guarantee our chocolate is 100% slave free. While we are doing everything we can to prevent slavery and child labour, we are also realistic… we cannot be there to monitor the cocoa plantations 24/7

Statements like this allow people to make their own decisions, as well as humanising a brand. That’s invaluable in the world of responsible, sustainable marketing.

It doesn’t have to change overnight

Sustainable marketing is a journey, one you can take your customers on if you approach it in the right way. And like most journeys, there will be missteps and pitfalls. By approaching these with sincerity and a willingness to learn from mistakes, you’ll be more likely to be successful in this new world of marketing.

So, let’s get started, shall we?

Want to learn more about greenwashing? Our previous blog has you covered.

[1] https://www2.deloitte.com/uk/en/pages/consumer-business/articles/sustainable-consumer.html

05/11/2021No Comments

(other) People power

How to use marketing’s cheapest winning strategy.

Most people consider themselves independent thinkers, unmoved by the behaviours and decisions of others. We believe the choices we make are our own. Because we’re smart and in control.

Behavioural science often proves the opposite. People are constantly buffeted by biases and subconscious influences that affect their choices in any moment.

To take a simple example, a hotel tested two alternative messages left in rooms to convince guests to reuse their towels. The first provided the environmental argument for reuse. The second just stated that most people reused their towels.

The second message improved towel reuse by 26% compared to the first.

Note that the second message didn’t say why people had reused their towels – just that they did. The only motivation for people to reuse was the perceived behaviour of others.

This is an example of social proof. Simply, that means people are positively influenced by the behaviour of the herd. It’s a non-rational instinct that when we see lots of other humans doing something, it’s likely a safe or profitable course of action. And it governs our actions more reliably than any logical thought process.

So, while you may be smart, you’re certainly not in control.

How to use social proof

Shout about yourself

If you’re able to show that people are choosing your brand or product, then it’s valuable to do so overtly. Decision-makers seek out what has been tried and tested. This then helps them define a range of options that feel less risky, as others are choosing them and (hopefully) not getting fired for it.

Never assume audiences already know about your market position or great customer successes – talk about it.

Consider the sales environment

In B2B, solutions are identified, considered, and bought by groups. There’s typically a single point of final sign off, but you expect people to discuss solutions with others.

Take a sales meeting. There might be one or two people there that you absolutely must convince of your offering. But there might be other people who, despite not having the same buying power, might be more receptive to what you’re selling. Perhaps you have an existing relationship with them, or they were the people who got you in the room in the first place.

Those advocates can be hugely valuable in helping to build consensus in the room for your product or service. Including and equipping anyone who may contribute in your favour can help to reduce scepticism in the people who will make the final decision.

Add a pinch of salience

Social proof isn’t an isolated effect. The extent to which people will be convinced by a message depends on many things, including other behavioural biases and contexts. But one way to give your message a guaranteed boost is to add points of salience.

Take a generalised message: “65% of small businesses use Dodo HR software every day”. Add in a salient piece of information about your target role: “65% of operations leaders use Dodo HR software every day”. The result is more relatable and human, but it’s also more targeted to the group you want the audience to emulate.

Convince a creative

It’s easy for writers to sneer at social proof. It’s too boastful and simplistic, too lazy. It’s boring to write headlines like “78% of customers chose Brand X”.

But like it or not, telling customers that you’re a popular pick with their peers works. It stirs their primitive impulse to follow the decisions of others who have tested the option and survived.

The simplicity of social proof needn’t be a temptation to produce mundane creative either. Stating a stat, like the example above, is only one basic expression of the concept. There are plenty of ways to communicate popularity that don’t rely on blaring facts.

A story

Case studies are great. They allow people to tell their own stories, making solutions and results more relatable. They also offer the opportunity to include plenty of contextual detail, which increases salience for particular audiences, improving effectiveness. Not to mention the variety of formats available to this tactic, whether filmed interviews, infographics or animated storytelling.

A free trial

Perhaps you have a brand new product, or your solution doesn’t yet have a market share to encourage widespread adoption. Offering the goods to people for free is a great way to make potential customers more receptive to seeing the best side of the offering. It also gives you a chance to create and share real-world examples of it working that don’t rely on decades of building your brand and customer base.

An advocate

Making a beeline for the primary decision-maker in your target organisation might feel like the most direct route to success. But take the time to find other people who can endorse your solution, or shout about what great work your business does. Consensus is critical, and hard to obtain.

Never think social proof is too boring or basic to use in your campaigns. Find ways to prove that what you’re doing for your customers works, and shout about it. Treat social proof models as a starting point for creative briefs, and set people the task of bringing this simple, basic tactic to life.

Everybody else is doing it, after all.

If you’d like to learn or share more about how we can influence behaviour to grow your business, get in touch at tomw@tmwunlimited.com

03/11/2021No Comments

What are you trying to prove?

Why you shouldn’t just throw a stat in.

B2B marketing likes its data. White papers, e-books, blogs… you name it, you’ll find stats in there propping the content up. At least, that’s what businesses think they do.

“95% of businesses agree that using stats in their marketing copy makes it more compelling.”

Okay, I made that up, but it’s probably true. And I mean it sounds good, doesn’t it? So, people are bound to find it relatable. And hell, I’m sure they grasp it. Right? Guys…? Anyone?

We see stats being used all the time by governments, charities, banks, beauty and cosmetics companies – to name a few. But unless they’re meaningful, they won’t take your message very far.

Here are three tips for using stats in your marketing content:

The Truth Factor

Above, that 95% I made up is probably close to the truth. After all, what company would disagree? But there’s a reason why businesses include disclaimers in their ads. You know the type – six out of eight saw instant results. Underneath, there’s that tiny writing that says something like ‘64 people took part in a survey and 48 agreed they saw an improvement very soon afterward.’

If only that many agreed to a similar sort of statement – is it really a truthful claim? And what exactly is it an improvement of? Slightly cleaner hair? Looking a bit less hungover in the morning?

I mean, it’s never worked for me but that’s not really the point. Empty statements or misrepresented ‘facts’ won’t do much to boost your offering. People will see it as a fake news alert. So, check the truth factor of your stat. Better yet, interrogate it. Especially for your more cynical readers. But before we get too stuck into empirical truths, let’s move on…

Avoid the Dub Effect

As the saying goes, ask an obvious question and you’ll get an obvious answer. And possibly a cringe. Here’s (another) one I made up earlier:

“80% of people said they preferred working for a company with clear pay increments.”

Well, duh. Who would look at that and think “gosh, that’s a surprise”? With stats like this, you’re not telling your audience something new. In fact, you’re kind of insulting their intelligence. You might think it sounds good, but it’s not really adding anything.

If you use a stat, it’s got to be meaningful. Stats shouldn’t be used for quick wins – they should add value to the subject of the piece and add weight to the argument. And if it doesn’t – get rid.

The Two R's: Readable & Relatable

Now, I know I’ve warned you against staying away from the ‘duh effect’. But it’s also important not to overcomplicate things. You’ve probably heard the quote, “if you can’t explain it to your grandmother, you don’t understand it.”

You might read a stat that confuses you. Especially if there are multiple ways to interpret it. Like, “85% of the people we asked about this thing in this way would rather not have it in this context.” WTF does that even mean?

Stats shouldn’t be so niche that they need dissecting to understand. Nor should they form a tenuous link back to what you’re telling your audience. So, choose each fact carefully. It should resonate with the reader. They should read it and think “yeah, I get that.”

And to be relatable, it needs to be readable. Make sure it’s concise, clear, and in plain English – wherever possible. The copy around it can do the job of elaboration.


To sum up, stats can be a powerful addition to marketing copy. And they have an impact. But only when they are truthful, meaningful, easy to understand, and relevant. So, if you have a killer stat that ticks all those boxes, you should – 100% – throw it in.

Want to talk about your marketing content and how best to sprinkle it with stats? Get in touch at lucyd@tmwunlimited.com